The low cost of ownership & 100% reliability record of my Hexa has taken a hit in the last few months.

BHPian Shreyans_Jain recently shared this with other enthusiasts.

I bought my Hexa XTA in February 2017. It was among the first few Hexas to be sold in Delhi NCR. To this day, I am glad of my decision of picking up the big Tata over the Innova Crysta. The space and comfort offered by the Hexa remain unmatched. I strongly believe that there is no better car for long-distance touring. My 93-year-old grandma insists on travelling in Hexa and Hexa only. Tells you everything.

I purchased my car with the maximum available 5 years of warranty (3 years + 2 years extended warranty) as well as 3 years/1 lakh km Gold AMC. Between 2017 and 2020, the car clocked over 90,000 km in three years. During this time, I paid nothing for service and maintenance. Everything came from the AMC, including wear and tear parts like discs and pads. My out-of-pocket expense was limited to a set of tires and a new battery. The car was perfectly reliable and needed nothing apart from regular service.

Then, COVID hit and usage plummeted. 2020 and 2021 saw the car run for 10,000 km combined. Most of this came from two driving holidays: Panchmarhi and Kashmir. Nowadays, it is my wife’s daily driver, as well as the designated car for family use. Hence it needs to remain perfectly reliable and available at all times. However, its 100% reliability and low cost of ownership record have taken a hit over the past few months.

Issue 1: Fuel Pump

Our tale of part failures begins in August 2021 when the engine suddenly stopped starting. The starter motor would fire but the engine just wouldn’t start. We had to manually operate the fuel pump, only then it would fire up. As if it was…